SHIPPING AND RETURNS
- Please allow 72 hours for the preparation of your order in house.
- Purchases from European countries are subject to import taxes and duties that are not included in the price. These fees are not refundable by SKIN MACHINE Design.
- Purchased item can be exchanged or refunded within 15 days of the purchase date. Please write an email to our Customer Care service at including your order number and reason for exchange or return to get a return authorization number.
ONLINE PAYMENT METHODS
The following payment methods are accepted when ordering online:
- Credit/Debit cards
- SKIN MACHINE E-Gift card
The total amount of your order will be charged to your account at the time the order is placed online.
PROCESSING AND SHIPPING OF ONLINE ORDERS
- Orders are processed from Monday to Friday, excluding statutory holidays, and may take up to 72 hours to process in house. Please note that processing delays may be longer during peak periods of special promotions.
- Orders placed on a weekend or statutory holiday will be processed the following business day.
- Web orders are shipped with ChitChats and you will receive your tracking number as soon as they take charge of your parcel. Your order may be relayed to a third party (USPS, DHL, etc) for delivery in your country. Either way, you can follow the status of the delivery using the tracking number provided.
- A valid delivery address must be provided at the time of purchase.
-All orders are shipped from our Vancouver, CA atelier. Shipping delays depends on your location.
An order confirmation email will be sent to the email address provided at the time of purchase within 24 hours after an order is placed. If you do not receive an email confirmation of your purchase, please contact SKIN MACHINE at firstname.lastname@example.org. Items are subject to availability and are not guaranteed in stock at the time of purchase. Orders placed during the holidays may accuse a slight delay.
MODIFICATION OR CANCELLATION OF AN ONLINE ORDER
Limited modification can be made to your order, provided it is not yet completed and shipped. Please quickly contact our Customer Care at to inquire about your possibilities.
A cancellation of an online order can be made if it is not yet completed and shipped.